North Hills Toyota respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.northhillstoyota.com/ interact with us in person or by phone.
1. Information We Collect
1.1 Personal Information You Provide
- Contact details: name, email address, mailing address, phone number
- Vehicle information: VIN, license plate number, vehicle make/model when scheduling service
- Financial information: credit application details (e.g., income, employment, Social Security number) when applying for financing
- Communications: any messages, survey responses, or feedback you send us
1.2 Information Collected Automatically
- Usage data: pages visited, time spent on pages, clickstream data
- Device data: IP address, browser type, operating system, device identifiers
- Cookies & tracking technologies: see Section 4 below
2. How We Use Your Information
We use the information we collect to:
- Provide and improve services: process sales, lease, service, and parts orders; schedule appointments; handle inquiries
- Finance and insurance: evaluate credit applications; communicate financing options
- Customer support: respond to your questions, troubleshoot issues, send service reminders
- Marketing: send you offers, newsletters, event invitations (with your consent where required)
- Analytics & site performance: understand usage trends and enhance our Site
3. Disclosure of Your Information
We may share your information with:
- Affiliated entities: Jim Shorkey Automotive group companies for internal administration
- Service providers: third-party vendors who assist with financing, insurance, marketing, IT, and analytics
- Legal requirements: if required by law, regulation, court order, or government request
- Business transfers: in connection with a merger, sale, or acquisition of our business
We do not sell your personal information to unaffiliated third parties.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Enable basic Site functionality
- Remember your preferences and settings
- Analyze Site traffic and usage patterns
- Deliver targeted advertising (with your consent where required)
You can manage or disable cookies through your browser settings, but this may affect Site functionality.
5. Third-Party Links & Services
Our Site may contain links to third-party websites (e.g., Toyota USA, third-party financing tools). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no security system is 100% impenetrable; we cannot guarantee absolute security.
7. Children’s Privacy
Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us to have that information deleted.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your information
- Withdraw consent where we rely on your consent
- Receive a copy of your information in a portable format
To exercise these rights, please contact us using the information in Section 10 below.
9. Changes to This Privacy Policy
We may update this policy from time to time. When we make material changes, we will revise the “Last updated” date and, where appropriate, notify you by email or through a notice on the Site.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact:
North Hills Toyota
7401 McKnight Road
Pittsburgh, PA 15237
Phone: (452) 318-3009
Email: privacy@northhillstoyota.com
Thank you for choosing North Hills Toyota. We value your trust and are committed to protecting your privacy.